The Supervisor is responsible for inspiring their team to be sales and customer focused while also complying with all store policies and procedures and making sure optimal store standards are met. From service to selling to leadership, Supervisors are vital to lucy’s success by being sales focused, team oriented and customer service driven. Establish control-related standards and procedures.
1. Live the Brand
Understand and anticipate the needs of the Enthusiast by living an active lifestyle focused around our product categories
Inform and inspire with first-hand knowledge and product expertise
2. Lead a Successful Team
Serve as Manager On Duty in the absence of the Store Manager; handle escalated customer issues and resolve various operational issues
Support the Store Manager in holding the team accountable to performance expectations through goal setting, open + honest communication, coaching, and performance management
Assist in training team with: selling, customer service, product knowledge, visual standards, and operations
Create and maintain an atmosphere of teamwork
3. Service + Selling
Ensures team members provide excellent customer service as outlined in the lucy BACE training program.
Supports the SM and ASM by monitoring, evaluating and coaching associate performance to meet team and individual sales goals and metrics. Provides feedback on employee performance to SM and ASM.
Drive a best-in-class service experience that exceeds our customer’s expectations, inspires customer confidence and creates loyalty to the brand
4. Merchandise Management
Execute all visual merchandising updates and standards as directed
Ensures proper maintenance of sales floor and stock room to create a neat, clean and well-presented store
Train and ensure compliance of lucy’s inventory and loss prevention policies to minimize loss and maximize sales
Support store marketing events; grow relationships with fitness professionals in the community through the LUCY PRO program in order to generate brand awareness and drive traffi
Demonstrate knowledge of local market demands and competitors to find opportunities for business growth and development
Support store operations as directed by the store manager; hold the store team accountable for all lucy’s policies and procedures
Minimize controllable expenses and protect bottom line contribution
Accountable for store opening and closing duties including cash management and banking
Read and interpret reports, metrics, and financial data and use this information to drive results