Sleep Specialist
Looking for a job to get you out of bed?
As part of our Retail team, you will represent the Casper brand by providing best-in-class service
to all of our guests. We view retail as an experience: one that is unique, personalized, and
hospitality-driven. This space (and you!) will help carve the path for Casper’s offline footprint.

Your role will be to help our guests feel right at home and discover the wonders of a good
night’s sleep.
Nuts and Bolts:
This is an hourly role based in our X store. You must be available to work at minimum 3 days a
week with weekend availability.
When you’re not catching zzz’s, this is what you’ll do
● Provide exceptional service to every person that walks through our doors
● Follow up with customers through clienteling and e-mail correspondence
● Help Casper maintain a healthy sales pipeline by collecting guest contact information
and inviting individuals to trial our products
● Maintain the highest level of product knowledge and expertise
● Maintain the visual integrity of the space
● Create and process in-store sales
● Process and receive inventory replenishments
● Assist with setting up and executing community programs and events
● Record and relay recurring customer feedback and insights to internal teams such as
tech, marketing, design, and product in order to constantly improve the customer
experience
Our dream candidate is…
● Excellent communicator with a passion for people
● Strong written and oral communication skills
● Effective and expedient problem-solver with a meticulous attention to detail
● Passion for Casper’s core mission and values
● Positive attitude and feels there is no task too small
● Self-starter; entrepreneurial disposition
● Eager to be at the frontline of a fast-paced and growing brand
● Must understand and appreciate experiential retail
● Ability to lift 50 lbs. and be on your feet all day
● Mac and Google suite proficiency is a plus